UPS Shipping and Delivery
Unfortunately, there are times when packages are not delivered by the promised delivery times. We recommend waiting a few days prior to contacting us or Route Claims.
Our shipping carrier is UPS. Once we hand your package to UPS it is completely out of our control. Once out of our office, the responsibility for the package falls on the customer and UPS.
DESS does not provide shipping cost refunds for shipments that are late or lost.
If you need to file a claim, please see Route Claims